Category: Resident service

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From Multifamily Resident to Part of the Family

three adults of different genders and backgrounds enjoying an outdoor dinner
Each multifamily resident wants to feel a sense of belonging During a season when family gatherings carry importance, a multifamily community can become a chosen family. Here are some ways you can make each multifamily resident feel more like family.  Start with team meetings When a new resident moves in, your entire on-site team should […]

Creating Deeper Multifamily Resident Relationships

two smiling adults interact with a resident service representative
Resident relationships can hold the key to future multifamily growth Your greatest asset for growth already lives within your community. When you create more intentional resident relationships, you tap into a source of referrals and even some amazing marketing content – if you take the right approach.  Reframe the goal Yes, lease renewals remain a […]

Multifamily Community Building Ideas

Group of adults dancing, smiling and blowing bubbles in summer
Why multifamily community building pays off Hello (almost) summer! Vacations, cookouts and days in the sun beckon. While many of us dream about getting away from it all (ahh, Aruba, someday), have you thought about how to bring that sense of summertime fun to your multifamily community?  Community building helps bring your multifamily residents closer […]

Marketing Multifamily in the Slow Season

marketing multifamily in the slow season
Why the off months are a great time for marketing multifamily  At the time of writing this blog, much of the country is coming off of a major cold snap with temperatures below zero in many places – even sunny Las Vegas dipped to the 20s. Brr. These months when we feel more like hibernating […]

Creating Memorable Experiences for Multifamily Residents

memorable experiences for multifamily residents
Boost retention by creating memorable experiences for multifamily residents  In today’s competitive multifamily market, residents want more than a place to live. They crave a sense of community and convenience, and they want to feel valued. Creating memorable experiences for multifamily residents can turn renters into loyal community members. Understanding the power of experience Think […]

Supporting the Solo Renter

solo renter
How to appeal to the solo renter  The solo renter category recently took the lead as the fastest-growing segment of renters nationwide. Property managers can meet the needs of this multifamily resident group in a number of ways.  Understanding who lives alone According to the data, 5.3 million baby boomers, 4.8 million millennials and 3.5 […]

Making Life Easy for Multifamily Residents

multifamily residents ease
How to create loyalty among multifamily residents  At the end of a crazy day or week, what do you want most? Rest, peace and quiet, friends, family or good food, right? (Ok, and maybe an occasional double shot.) Well, so do your multifamily residents. How you meet the needs of the stressed out humans in […]

The Indoor/Outdoor Apartment Resident

indoor outdoor apartment resident
How to attract an apartment resident with indoor/outdoor living In the era of remote work, people spend more time at home than ever. Providing indoor and outdoor lifestyle amenities will help meet changing apartment resident needs.  Lifestyle questions How do your residents relate to space in your community? Do many of them work from home […]

How to Think Like a Renter

think like a renter
How multifamily property managers can think like a renter As a property manager, it’s easy to get caught up in vacancy rates, rent cycles and spreadsheets as measures of business success. While you might feel tempted to gloss over the human part of the equation, when you think like a renter, you can uncover the […]